Riva Integration Server

Riva gets installed once at the server level instead of installing an Outlook or GroupWise plug-in on each user's desktop, laptop and mobile device. Riva leverages the power of Exchange and GroupWise's native features. Riva customers appreciate the quicker, easier and better integrated access to their CRM appointments, phone calls, tasks, contacts, leads, opportunities, quotes and cases directly from ALL Exchange and GroupWise clients - Outlook, Outlook Web Access, Entourage for Mac, ActiveSync mobile devices, BES, GroupWise, IMAP and others.

Why customers purchase Riva

Customers purchase Riva because the standard Outlook CRM plug-ins do not satisfy their needs for one or more reasons. It might be because the plug-in breaks after system updates or is a pain to manage on each user’s desktop, laptop or mobile device. Or perhaps because the plug-in doesn’t sync recurring appointments or support Mac Mail, Entourage or Outlook Web Access. That’s why Omni developed Riva!

Following are the top 10 reasons why customers choose Riva over the free Outlook plug-in:

• Server-side CRM integration: With Riva, there are NO plug-ins to install, configure or maintain on users’ desktops, laptops and mobile devices. Riva integrates over 12 leading CRMs with Outlook, Outlook Web Access, Entourage for Mac, Mac Mail, GroupWise, BlackBerry and iPhone mobile devices.
• Upgrade-safe: Riva will not stop working after upgrades are made to the CRM, mail system or OS.
• Advanced integration: In addition to synching address book and calendar data, Riva enables users to access and manage CRM opportunities, cases, quotes, projects and other modules directly from Outlook or GroupWise (in connected and disconnected modes).
• Automated email archiving: Riva can be configured to archive emails against CRM contacts, accounts, opportunities, cases and quotes.
• Reduces manual data entry: Riva SmartConvert and AssignTo Folders save sales and support staff up to one hour per day from manual CRM data entry (this is equivalent to an extra week of strategic selling time per year, per employee). Customers report that Riva pays for itself within two weeks.
• Easy to manage: Riva offers centralized management of Riva Sync Policies and a much greater degree of control over what gets synchronized, who gets synchronization and how and when information gets synchronized.
• Transparency: Bi-directional synchronization occurs automatically in the background. Automatically synchronizes in the background.
• Works with Macs: Riva is the first CRM integration solution for Mac Mail, iCal, Address Book and Microsoft Entourage for Mac. In addition, Riva Live delivers hosted, SaaS CRM integration that is ideal for small businesses and Mac environments that don’t want to set up a Windows server.
• Syncs recurring appointments: Riva synchronizes recurring appointments, custom Outlook and CRM fields and multiple CRM instances.
• Supports hosted CRM and mail accounts: Riva is compatible with on-premise and hosted versions of Exchange, GroupWise and CRM systems – including Microsoft BPOS and Terminal Services.

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